Frequently Asked Questions
Everything you need to know about shopping with SURI.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund incur a small shipping fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Do you ship internationally?
Yes, SURI ships to over 50 countries worldwide. International delivery times vary by location, usually ranging from 7 to 14 business days.
What materials do you use in your collections?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and ethically sourced wool to ensure longevity and comfort.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.